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Terms and Conditions

My eAccount is managed by the London Borough of Islington. In entering our site you as a user are accepting our terms and conditions.


Password and general security

You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

If there are any changes to the details supplied by you it is your responsibility to inform the London Borough of Islington as soon as possible using the General Enquiries form .


Privacy Policy

London Borough of Islington is at a time of great innovation and change. We are getting the priorities right and putting people first in everything we do. The purpose of Islington Council is to provide a range of quality services. This can only be achieved by effective and appropriate use of the personal data we collect.

The recent changes in English and European Law provide important new rights for everyone whose personal information is being held and/or used by an organisation. Data Protection legislation requires a balance between protecting individual's rights to privacy and the legitimate needs of business and other organisations to use personal information. The Data Protection Act 1998 strikes that balance.

Data Protection

Any personal information you give us is held securely in an integrated council database. It will only be used for council purposes. Any council department can use this information even if they did not originally collect it and information that was collected for one purpose may be used for another purpose. This is unless there are legal restrictions preventing us from sharing your information within the council like this.

London Borough of Islington will endeavour to ensure your personal data will be processed in accordance with the Principles and Rights of the Data Protection Act 1998 and any disclosure(s) made will be in accordance with our Notification 'Z6018243' registered with the Information Commissioner, which can be viewed at the Information Commissioner's Office website.

Our web server automatically collects your IP address. We use this data to assess the popularity of services provided in our website, this will enable us to improve the services provided to you and meet the demands of our users. This information is kept for a maximum period of six months only to provide statistical returns on the use of London Borough of Islington's website. We do not identify any individuals from their IP address.

Freedom of Information

From 1 January 2005, the Freedom of Information Act gives you the right of access to information held by the council, subject to some exemptions (in which case we need to explain which of these apply). Accessing some information may incur a charge.

Fair Processing Notice

Any personal information you give us is held securely and will be used only for council purposes. Information that was collected for one purpose may be used for another council purpose, unless there are legal restrictions preventing this. Islington may share this information where necessary with other organisations, including (but not limited to) where it is appropriate to protect public funds and/or prevent fraud in line with the National Fraud Initiative guidelines.

Using your information in this way allows us to deliver more efficient services that can be tailored to your individual needs and preferences. All personal information is held in strict confidence.

We are required under Section 6 of the Audit Commission Act 1998 to participate in the National Fraud Initiative data matching exercise. The data held by Islington Council will be used for cross-system and cross authority comparison for the prevention and detection of fraud.


London Borough of Islington reserves the right to monitor the use of the council's email (incoming and outgoing electronic mail) and internet system to ensure effective and appropriate use, and other lawful purposes when required.


If this privacy policy changes in any way, we will place an updated version on this page. By regularly reviewing this page you will ensure that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with others.


My eAccount links to other websites. This privacy policy applies only to the My eAccount website. When you are transferring to another site you should read their privacy statement for their policy on the use of personal information.

For additional comments on the use of the My eAccount websiteplease see our disclaimer above.


If you have any comments regarding the use of My eAccount or this policy, please use the General Enquiries form .